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Title
Text copied to clipboard!PABX System Administrator
Description
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We are looking for a highly skilled and experienced PABX System Administrator to join our team. The ideal candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of Private Automatic Branch Exchange (PABX) systems. This role requires a deep understanding of telecommunication systems, network infrastructure, and the ability to work with various stakeholders to ensure seamless communication within the organization. The PABX System Administrator will also be responsible for monitoring system performance, implementing upgrades, and ensuring compliance with industry standards and regulations. The successful candidate will possess strong analytical skills, attention to detail, and the ability to work independently as well as part of a team. This position offers an excellent opportunity to work in a dynamic environment where you can apply your technical expertise to support and enhance our communication systems.
Responsibilities
Text copied to clipboard!- Install, configure, and maintain PABX systems.
- Monitor system performance and troubleshoot issues.
- Implement system upgrades and patches.
- Ensure compliance with industry standards and regulations.
- Collaborate with IT and network teams to integrate PABX systems.
- Provide technical support and training to end-users.
- Develop and maintain system documentation.
- Perform regular system backups and recovery procedures.
- Manage user accounts and permissions.
- Monitor and manage system security.
- Coordinate with vendors for hardware and software support.
- Conduct regular system audits and assessments.
- Implement and manage call routing and call center features.
- Analyze and optimize system performance.
- Develop and implement disaster recovery plans.
- Stay updated with the latest industry trends and technologies.
- Manage and maintain VoIP systems.
- Ensure high availability and reliability of communication systems.
- Provide on-call support for critical issues.
- Participate in project planning and implementation.
Requirements
Text copied to clipboard!- Bachelor's degree in Telecommunications, Information Technology, or related field.
- Minimum of 3 years of experience in PABX system administration.
- Strong knowledge of telecommunication systems and network infrastructure.
- Experience with VoIP systems and protocols.
- Proficiency in system installation, configuration, and maintenance.
- Excellent troubleshooting and problem-solving skills.
- Strong analytical and organizational skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Experience with system monitoring and performance tuning.
- Knowledge of industry standards and regulations.
- Experience with system security and data protection.
- Ability to manage multiple tasks and priorities.
- Strong attention to detail.
- Experience with vendor management.
- Ability to provide technical support and training.
- Proficiency in system documentation and reporting.
- Experience with disaster recovery planning and implementation.
- Ability to stay updated with the latest industry trends and technologies.
- Willingness to provide on-call support for critical issues.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with PABX system installation and configuration?
- How do you approach troubleshooting and resolving system issues?
- What experience do you have with VoIP systems and protocols?
- How do you ensure compliance with industry standards and regulations?
- Can you provide an example of a time when you optimized system performance?
- How do you manage system security and data protection?
- What steps do you take to ensure high availability and reliability of communication systems?
- How do you handle vendor management and support?
- Can you describe your experience with disaster recovery planning and implementation?
- How do you stay updated with the latest industry trends and technologies?
- What is your approach to providing technical support and training to end-users?
- How do you manage multiple tasks and priorities effectively?
- Can you describe a challenging project you worked on and how you overcame the challenges?
- How do you ensure effective collaboration with IT and network teams?
- What tools and techniques do you use for system monitoring and performance tuning?
- How do you handle on-call support for critical issues?
- Can you describe your experience with system documentation and reporting?
- What strategies do you use to manage user accounts and permissions?
- How do you approach system backups and recovery procedures?
- Can you provide an example of a successful system upgrade or patch implementation?
